My ISP is having problems with their e-mail system. DH was having trouble yesterday and I've been having intermittent trouble for a few days and am totally unable to check or send e-mail today either through my application or through web mail.
So don't worry if you can't get through to me today!
If you have an urgent message for me, you can send to my old e-mail if you still know it or just post a comment here. I will try to check it several times a day.
Showing posts with label internet. Show all posts
Showing posts with label internet. Show all posts
15 June 2009
14 May 2009
Technical Support IDIOTS
We switched ISPs (Internet Service Providers) a few weeks ago. It is supposed to be both faster and cheaper but I have not been completely satisfied with its reliability.
So this morning when the Internet connection went down completely while I was using the computer, I restarted the router (turning off, waiting 10 secs, turning on). Then I restarted the network on the Linux server. Still no connection and I can see that the skype phone is also unable to make a connection.
So I decided to call technical support to find out what was going on. First I go through several levels of push this or that menus. Then I wait for 10 mins. In the mean time, I am stillw atching for my Internet to be back online.
I finally get a person. He tells me there is nothing wrong. I ask him for an IP address to ping. He tells me nothing is wrong. Then I realize the Skype phone still hasn't connected, so tell him it can't just be a name server problem because of that.
So the idiot decides I have to remove my hub and reconnect directly to the computer. I tell him I can't really do that because of my health. But he says unless I do that, he won't do anything. So I crawl down on the floor in total agony to swap the wires around (note here that I was up more than half the night because I hurt so much... read all of "All the Pretty Horses" [which was very good, thanks Edith!] then finally cried myself to sleep, waking up every time my leg kicked in my sleep because it hurt so much).
It works. AARGH!
So I ask him how I'm supposed to connect multiple devices when I'm not supposed to use a hub or switch (he was sure I was using a router, so I crawled down again to find where it is identified as a switch). He says I can use them but that I will always have to remove them for technical help.
He proceeds to tell me that we hadn't lost a connection at all. He can see it there. We've been connected for 92 hours without a break.
92 hours? I ask him. That's odd. I turned the equipment on at 9 this morning. We turned it off at 9 last night. So it was broken for 12 hours (he told me that equipment turned off registered as a break, as an explanation for why it would be broken 92 hours ago). So while I am trying to explain to him how there must be a problem in their registration system because my equipment was not just TURNED OFF but WITHOUT POWER (the router is connected to a strip that we turn off at night), HE HUNG UP ON ME!
I was MAD. So I called in, picked a different level in the menu, and got a nice guy to whom I explained that I wanted to lodge a complaint against the guy I talked to before if he could see in the system who it was. The guy was very nice and made sure that my equipment was now working. I told him yes, but I didn't want to get a treatment like that again. If my equipment was turned off for 12 hours, I can't have been connected for 92. He could have given me another explanation, but hanging up on me was not acceptable. I wasn't even YELLING!
So once I got off the phone, I crawled back down under the computer and swapped the wires through the switch.
Guess what? IT WORKS! There is nothing wrong with my equipment.
If I get much more of this, I am going back to TDC even if they do mess up the bills for a year and never send half of them and try to bill me for late payment.
So this morning when the Internet connection went down completely while I was using the computer, I restarted the router (turning off, waiting 10 secs, turning on). Then I restarted the network on the Linux server. Still no connection and I can see that the skype phone is also unable to make a connection.
So I decided to call technical support to find out what was going on. First I go through several levels of push this or that menus. Then I wait for 10 mins. In the mean time, I am stillw atching for my Internet to be back online.
I finally get a person. He tells me there is nothing wrong. I ask him for an IP address to ping. He tells me nothing is wrong. Then I realize the Skype phone still hasn't connected, so tell him it can't just be a name server problem because of that.
So the idiot decides I have to remove my hub and reconnect directly to the computer. I tell him I can't really do that because of my health. But he says unless I do that, he won't do anything. So I crawl down on the floor in total agony to swap the wires around (note here that I was up more than half the night because I hurt so much... read all of "All the Pretty Horses" [which was very good, thanks Edith!] then finally cried myself to sleep, waking up every time my leg kicked in my sleep because it hurt so much).
It works. AARGH!
So I ask him how I'm supposed to connect multiple devices when I'm not supposed to use a hub or switch (he was sure I was using a router, so I crawled down again to find where it is identified as a switch). He says I can use them but that I will always have to remove them for technical help.
He proceeds to tell me that we hadn't lost a connection at all. He can see it there. We've been connected for 92 hours without a break.
92 hours? I ask him. That's odd. I turned the equipment on at 9 this morning. We turned it off at 9 last night. So it was broken for 12 hours (he told me that equipment turned off registered as a break, as an explanation for why it would be broken 92 hours ago). So while I am trying to explain to him how there must be a problem in their registration system because my equipment was not just TURNED OFF but WITHOUT POWER (the router is connected to a strip that we turn off at night), HE HUNG UP ON ME!
I was MAD. So I called in, picked a different level in the menu, and got a nice guy to whom I explained that I wanted to lodge a complaint against the guy I talked to before if he could see in the system who it was. The guy was very nice and made sure that my equipment was now working. I told him yes, but I didn't want to get a treatment like that again. If my equipment was turned off for 12 hours, I can't have been connected for 92. He could have given me another explanation, but hanging up on me was not acceptable. I wasn't even YELLING!
So once I got off the phone, I crawled back down under the computer and swapped the wires through the switch.
Guess what? IT WORKS! There is nothing wrong with my equipment.
If I get much more of this, I am going back to TDC even if they do mess up the bills for a year and never send half of them and try to bill me for late payment.
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